Account and Data Deletion

Version 1.1 · Effective 11.09.2026

Damy - Water Tracking App

Version 1.1 - Effective: 11.09.2026

How do you delete your account?

In the app, follow Profile → Settings → Data and Privacy → "Delete my account". The process requires two-step confirmation and asks for your password; this prevents accidental deletion. You can also submit your request by email: [email protected].

What happens, and how long does it take?

1. 30-day recovery: When you delete your account, it is first marked as "closed", not deleted immediately. Within 30 days, you can restore your account by writing to [email protected]; your collection, drops, streak and all of your progress are preserved.

2. Permanent deletion: At the end of the 30 days, your account and all personal data linked to it (your water/health records, preferences, collection, chat history) are permanently deleted from our servers; this cannot be undone after this point.

3. Under 13: Accounts found, based on the date of birth, to belong to a person under the age of 13 are deleted immediately and permanently, without waiting 30 days and without any data being retained.

Get your data before deleting

Before deletion, you may request a copy of all your data in PDF format by writing to our support address (KVKK right of access). This copy is a readable document; it cannot be transferred to another account.

Records that must be retained by law (e.g. invoice/payment records) are kept only for the period prescribed by the relevant legislation and solely for this purpose. For details, see our Privacy Policy.

Data controller

Drupart Dijital Çözümler ve Tic. Ltd. Şti. (GOSB Teknopark Hi-Tech Bina, 3rd Floor, B3, Gebze / Kocaeli) - Email: [email protected]

You can always write to us with your questions.